Manuals, Guides, & Catalogs

Sifting through information and consolidating sources into one document is my specialty. I transformed college orientation from a mountain of homegrown colored paper to a cohesive manual. Since paper is the central cost, the cost didn’t go up. Instead, it went down, because we gained efficiency sharing the amount of paper used between departments.

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This manual helped retention and customer service, because the level of professionalism once the student was on campus was the same as it had been before they got there.

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The parents were also happier to have special treatment with nice looking materials when they walked in. First impressions are so important.

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This guide was used to train potential host sites to be regional classroom. Contracts and technicalities made this difficult for sales people; having this resource helped them make the most of their appointments.

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